Shipping & Returns
All orders are sent through Australia Post, customers have the option of using parcel post or express post. Parcel post will be despatched within 2 business days after payment has cleared. Express Post orders will be despatched the same day if received before 12pm. Tracking numbers will be e-mailed to customers once their order has been paid for and shipped. The order is given an estimated delivery time, please allow an additional 3 business days to the estimate. If the customer believes that they did not receive the parcel, an investigation will be lodged with Australia Post by Curriculum Kids.
Refund and Returns
Your satisfaction is our first priority at Curriculum Kids. If your item is faulty upon receipt or you believe that it does not match the product description, we will gladly exchange the item or give a full refund after the customer has provided photographic proof. All returns are subject to us receiving the item back within 7 days of delivery receipt. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
If you would like to return your order please email us at: firstname.lastname@example.org
Include the following information:
- Your Order number
- Your name and address
- The name of the item you are returning
- Photographic evidence of any damage
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name of the replacement